Shipping policy

Shipping Policy

Last updated: October 18, 2026

Where we ship

CobaltNook is currently focused on orders shipped to customers in the United States. Available shipping options, carriers, and delivery estimates are shown at checkout when applicable.

Processing time

Orders ship within 1–2 business days of purchase. If we cannot ship within 30 days of your order, we will email you a revised ship date, and you can cancel for a full refund.

Delivery estimates

US delivery usually takes 5–7 business days after shipping. Carrier delays, holidays and remote addresses can add a few days. Your tracking email has the latest estimate for your order.

Tracking

When tracking is available, it will be sent to the email address or phone number used at checkout. Tracking can take time to update after the carrier first receives the package.

Orders with more than one item

If your order has more than one item (for example, two pouch packs, or pouches plus a first-aid bag), it may arrive in separate packages, sometimes a day or two apart. You'll get tracking for each package when it's available.

Shipping address

Please check your shipping address before submitting an order. If you notice an error, contact hello@cobaltnook.com as soon as possible. Once an order has shipped, address changes may not be possible.

Delayed or lost packages

If tracking appears stuck or your package has not arrived after the expected delivery window, email hello@cobaltnook.com with your order number and tracking details. We will review the shipment and help with the next step.

Order review

Orders may be held, cancelled, or refunded if there is a payment, fraud, inventory, shipping, address, or pricing issue that prevents normal fulfillment.