Refund policy

Returns & Refund Policy

Last updated: July 9, 2026

60-day guarantee

CobaltNook products are backed by the current 60-day money-back guarantee terms shown on the product pages. If your CobaltNook product does not work for your carry or travel setup, contact us within 60 days of delivery so we can help with the next step.

How to start a return

Email hello@cobaltnook.com with your order number, the product you want to return, and the reason for the return. We will reply with the next step and any return instructions that apply to your order.

Return condition

Returned items should be in reasonable condition with the main product components included. Items that are damaged through misuse, missing major components, or returned outside the approved process may not qualify for a full refund.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or different from what you ordered, email hello@cobaltnook.com with your order number and clear photos of the issue. We will review the case and help with a replacement, refund, or other appropriate resolution.

Refund timing

Approved refunds are issued back to the original payment method after the return or issue is reviewed. Your bank, card issuer, PayPal, Shop Pay, or other payment provider may take additional time to post the refund.

Shipping charges

Original shipping charges, upgraded shipping fees, and return shipping costs may be non-refundable unless the issue was caused by a CobaltNook fulfillment error or a defective/wrong item.